LumApps Wins Google Cloud Communication and Service Provider 2021 Customer Award
Employee Experience platform recognized for building a cloud-native solution that can unify modern workforces through better…
Browsing Category
Customer Experience
Smarsh AI-Powered Enterprise Platform Enables Compliance Teams to Monitor 100+ Communications…
Leading Software-as-a-Service (SaaS) platform delivers unrivaled communications intelligence capabilities, making compliance…
Grocery TV Partners with Southeastern Grocers to Expand Digital Advertising Network Across Key…
Partnership adds 2,600 displays to Grocery TV's DOOH advertising network, giving brands greater access to their customers in…
Radial positioned as the Leader in the 2022 SPARK Matrix for Omnichannel Order Management Systems…
The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Omnichannel Order…
Equisoft Commissioned Study Finds that 82% of Life Insurers Surveyed are Moving to the Cloud to…
As life insurance carriers work to keep pace with innovation, the focus is shifting from customer-facing, front-end technologies…
Verse.io Announces Release of CallConnect™ to Modernize Call Centers With Conversational SMS
Verse.io, the market leader in humanized conversational texting and customer outreach automation, is on a mission to bring the…
UJET Named Finalist for Prestigious CCW Excellence Award in the Contact Center
Disruptive Contact Center Platform Recognized for Innovative Use of AI and Industry’s First Cloud-to-Cloud Failover Solution…
51% of CX Buyers Will Consider GigCX Workers in 2022, Survey Finds
CX executives embrace gig work to manage contact center operational inefficiencies. Domain experience, scalability viewed as chief…
New Survey Reveals 64 Percent of Consumers Have Jumped to a Competitor Following a Poor Customer…
Verint State of Digital Customer Experience Research Underscores the Need for Speed and Ease in Digital-First Customer Service…
Avaya OneCloud™ Experience Platform Reimagines Digital Campus Learning for Colleges, Universities in…
Clemson University, Kingsborough Community College, and Nicholls State University are among the Customers Benefiting from Avaya…