Customer Experience

UnifyCX has been officially launched on November 4, 2024, marking a significant advancement in customer experience management…

On November 5, 2024, Business Systems and Teneo.ai partnered to enhance contact centers through advanced voice automation and…

On November 5, 2024, Pindrop announced a groundbreaking native integration with Five9, enhancing cloud contact center security and…

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the appointment of…

Global cloud communications platform Infobip has been named number one among Established Leaders in RCS Business Messaging by…

On November 4, 2024, Konecta, a prominent player in customer experience (CX) and digital services, entered into a significant…

On November 4, 2024, NICE, a global leader in customer experience (CX) solutions, launched the CXone Mpower SmartSpeak, an AI…

Covisian Group, a technology company specializing in providing services and technologies to improve customer experiences (CX)…

Verint®, The CX Automation Company™, announced it was named a market leader by ISG Research in the ‘Contact Center Advanced’…

Five9, provider of the Intelligent CX Platform, announced the appointment of Ajay Awatramani as Chief Product Officer (CPO). With…