Customer Experience

Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI enhancements for Amazon Connect, AWS’s…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

On November 21, 2024, InMoment, a leader in integrated Experience Improvement (XI) solutions, introduced AI Journey Insights, a…

Artificial Intelligence (AI) has become a cornerstone of modern business strategies, changing how companies interact with their…

ASAPP, a provider of contact center AI software, has integrated Amazon Bedrock into its customer experience (CX) platform to give…

Advances in AI customer service are transforming the way businesses deliver support, creating smoother and more personalized…

Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves…

Reality Defender, an award-winning deepfake detection platform, and TaskUs, a leading provider of outsourced digital services and…

We're excited to announce the launch of Maven AGI's fully integrated enterprise AI agent platform, designed to tackle a major…

Reality Defender, an award-winning deepfake detection platform, and TaskUs, a leading provider of outsourced digital services and…