TTEC and Bright Software unveil AI-enhanced learning solution to elevate contact center associate… News Desk Apr 24, 2024 TTEC Holdings, Inc, a leading global CX (customer experience) and AI technology and services innovator and Bright Software, Inc.,…
Scorebuddy and Moveo.AI Partner to Add AI Virtual Agents to Contact Centers News Desk Apr 22, 2024 Scorebuddy, the market-leading contact center quality assurance (QA) platform, announced a strategic partnership with Moveo.AI, a…
Venke Sharma joins Sprinklr as VP & global head of product strategy News Desk Apr 22, 2024 Venke Sharma bids farewell to The Walt Disney Company following a nine-year tenure, notably serving as the executive…
Glance and EDCi Forge Strategic Partnership to Elevate Human-Centric Customer Experience Solutions News Desk Apr 22, 2024 Glance and EDCi proudly announce their strategic partnership, solidifying their mutual commitment to delivering outcome-driven,…
Webflow announces acquisition of Intellimize – expanding beyond visual development to become… News Desk Apr 22, 2024 Webflow announced the acquisition of Intellimize, a website personalization and conversion rate optimization platform that…
Genpact Ranked as Market Leader in HFS Research Inaugural Customer Experience Service Providers… News Desk Apr 19, 2024 Genpact, a global professional services and solutions firm delivering outcomes that shape the future, announced it has earned the…
Genesys Xperience 2024: Accelerating the Future of AI-Powered Experience Orchestration News Desk Apr 19, 2024 Genesys, a global cloud leader in AI-powered experience orchestration, announced Xperience 2024, the customer experience (CX)…
Startek wins Bronze Stevie Award for Innovations in Customer Service Technology News Desk Apr 19, 2024 Startek, a global customer experience (CX) solutions provider, was honored as a Bronze Stevie Award winner in the prestigious 2024…
IntelePeer Integrates with Microsoft Azure OpenAI Service to Deliver AI Automation Solutions to… News Desk Apr 19, 2024 IntelePeer, a leading AI-powered Communications Automation Platform provider, has integrated with Microsoft Azure OpenAI Service…
Kore.ai Unveils New XO Platform V11.0 to Accelerate AI-Automated Business Interactions News Desk Apr 18, 2024 Kore.ai, a leader in enterprise conversational and generative AI platform technology, announced the release of the Kore.ai…