Verizon unveils new AI tools to transform customer experience News Desk May 15, 2024 Verizon is enhancing the customer experience through new GenAI tools that are reimagining and improving the way the company serves…
Genesys Accelerates the Future of Personalized AI-Powered Experiences at Xperience 2024 News Desk May 15, 2024 At Xperience 2024 — the customer experience (CX) event of the year — Genesys® unveiled multiple innovations to accelerate the…
Afiniti to Unveil eXperienceAI at Avaya ENGAGE 2024 News Desk May 15, 2024 Afiniti, the leading provider of CX AI optimization solutions, will showcase their new eXperienceAI technology, alongside their…
Avaya and LivePerson Announce New Partnership to Deliver Best-in-Class CX News Desk May 14, 2024 CX leaders to integrate product, go-to-market, and services to provide a unified, omnichannel suite with faster time-to-value and…
Iterable Joins the MACH Alliance: An Elite Group of Future-Proof Enterprise Technology Providers News Desk May 13, 2024 Iterable, the AI-powered customer engagement platform, announced that it has joined the MACH Alliance, a not-for-profit industry…
MarTech360’S Weekly News Roundup With Mindgruve, Linqia, Meta, Treasure Data And More! News Desk May 10, 2024 Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…
Verint Wins $7 Million Contract to Deliver AI Business Outcomes for Fortune 500 Brand News Desk May 10, 2024 Verint, The CX Automation Company™, announced a Fortune 500 company has selected the company to deploy artificial intelligence…
Nectar Solutions Now Available on Genesys AppFoundry News Desk May 9, 2024 Nectar Services Corp. announced its Digital Experience Platform and CX Assurance tools are now available on the Genesys…
Five9 Executives to Speak at CCW Las Vegas 2024 News Desk May 9, 2024 Five9, provider of the leading Intelligent CX platform, announced its sponsorship of Customer Contact Week (CCW) Las Vegas, the…
Avaya Acquires Edify, Further Extending its Position as the Leader in Customer Experience Solutions… News Desk May 9, 2024 Avaya, a global leader in customer experience and communications solutions, announced that it has acquired Edify. This acquisition…