SHI International Recognized with Pure Storage Americas Most New Customers Partner of the Year Award
SHI International, one of the world’s largest IT solutions providers, has been recognized with Pure Storage Americas Most New…
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Customer Experience
Airbus Helicopters Takes Technical Support and Customer Service to New Heights with Sinequa
With Sinequa, Airbus Helicopters enables self-service technical support and gains insights that contribute to the safety and…
Startek® Partners with Genesys® for Advanced Experience Orchestration Capabilities
Startek®, a global customer experience (CX) solutions provider, announced that it has partnered with Genesys®, a leader in cloud…
Thought Industries-Sponsored Research Finds Customer Education Delivers Performance Improvements…
New Research Cites Improvements in Product Adoption, Time-to-Value, Customer Satisfaction, Customer Lifetime Value and More…
Cadence Extends Cloud Leadership with Transformational Cadence OnCloud SaaS and e‑Commerce Platform
New scalable platform offers instant access and flexible consumption models to accelerate innovation from chip design to systems…
meldCX Core Platform is Named a Google Chrome Enterprise Recommended Product
All-in-one stack for powerful kiosk & signage, technically verified by Google and optimized for the Chrome OS
the meldCX…
Harte Hanks set to join Russell Microcap® Index
Harte Hanks, Inc., a global customer experience company, is set to join the Russell Microcap® Index at the conclusion of the 2022…
Genesys Unveils Customer Journeys for the Experience Era
In-depth customer journey analytics enables businesses to visualize insights and action empathy for improved experience…
Balto Real-Time Guidance Now Available as Premium App on Genesys AppFoundry
AI-powered conversation excellence platform combines with Genesys customer experience platform to give customers the ability to…
Cyware Rolls Out CTIX 3.0 with Improved User Experience, Advanced Threat Analysis and Sharing, and…
The CTIX v3.0 comes loaded with a plethora of new capabilities that help SOC teams & threat intel analysts with improved…