Customer Experience

Glance, a leading provider of customer engagement solutions, is excited to announce its participation in Genesys Xperience, taking…

KLaunch, a leader in omni-channel conversational AI technologies, announced a strategic collaboration with Slalom Consulting, a…

Contentsquare, a Digital Experience Analytics provider, announced it has been named a market leader in the 2024 Aragon Research…

ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow, the AI platform for business transformation, and…

Yellow.ai, a global leader in generative AI-powered customer service automation, launched Orchestrator LLM, an industry-first…

Conversational intelligence software is changing the game for businesses when it comes to customer engagement. With the help of…

Frost & Sullivan recently researched the customer experience (CX) outsourcing services industry and, based on its analysis…

Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…

Alorica Inc., a global customer experience (CX) leader, announced the appointment of Mike Clifton and Max Schwendner as its new…

Qualtrics, the leader and creator of the experience management (XM) category, and Bain & Company, creators of Net Promoter…