Customer Experience

Braze, the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, announced that it has entered…

Observe.AI has launched VoiceAI agents, designed to automate a wide range of customer interactions within contact centers, from…

Zendesk, a leader in Agentic AI-powered service, unveiled its groundbreaking Zendesk Resolution Platform at its annual Relate…

Forethought, a leader in agentic AI for customer support, has launched Forethought Voice, expanding its multi-agent, multi-channel…

Centrical, the leading AI Performance Experience Platform for frontline employees, announced the appointment of Michael Ciancio as…

The decorating merchant is one of the loyalty programme’s longest-standing partners  Nectar360 is celebrating 20 years in…

Globe Teleservices Pte. Ltd. (GTS), a global leader in telecom solutions, has signed an exclusive three-year agreement with…

Medallia, Inc., the global leader in customer and employee experience, announced Carrie Parker as Chief Marketing Officer (CMO).…

Adobe announced new Adobe Experience Cloud offerings for businesses to deliver customer experiences that are differentiated and…

The new hybrid CX platform transforms customer engagement, delivering next-level support and personalization for an enhanced…