Customer Experience

Global cloud communications platform Infobip is integrating GenAI solutions through Microsoft’s Azure OpenAI technology in its…

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced a strategic…

With our digital landscape continuing its rapid evolution, businesses across industries demand solutions that propel growth and…

AudioCodes, a leading vendor of advanced communications software, products and productivity solutions for the digital workplace…

Customer Contact Week (CCW), the leading event series committed to catering to professionals within the customer contact industry,…

Zendesk announced it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI…

LivePerson, the enterprise leader in digital customer conversations, and Infinity, the award-winning call analytics platform,…

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, and a part of…

NICE has announced that iQor, a managed services provider of customer engagement and technology-enabled business processing…

Genuine, a leading digital experience agency part of Jack Morton, announces the launch of a new brand identity. The updated look…