Customer Experience

Inbenta, a complete customer experience platform powered by AI, unveiled three enhancements to its award-winning Digital…

Talkdesk, Inc., a global AI-powered contact center leader for enterprises of all sizes, is enabling contact centers to elevate…

MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading Customer…

CallMiner, the leading provider of conversation intelligence to improve customer experience (CX), announced the availability of…

Cognigy, global leader in AI-powered customer service solutions, announced its advancement to the Elite Tier partnership on the…

Front, the modern customer service platform, announced that co-founder Mathilde Collin is taking over as Executive Chairman of…

Five9, provider of the Intelligent CX Platform, announced GenAI Studio an industry-first solution that allows organizations to…

Talkdesk, Inc . , a world-leading AI-powered contact center for businesses of all sizes, announced an expanded partnership with…

Coveo, a leading provider of enterprise AI platforms that enable individualized, connected, and trusted digital experiences at…

NICE announced that NICE Enlighten AutoSummary was named a winner in the 2024 BIG Innovation Awards presented by the Business…