Pulse AI by Chatmeter Gains Traction for Customer Insights
Chatmeter, the leader in customer intelligence, is now the most advanced AI-powered reputation management platform for…
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Customer Experience
Genesys Named Leader in 2024 IDC MarketScape for Conversational Intelligence
Conversational intelligence from Genesys Cloud AI empowers organizations with rich insights to optimize customer and…
Creatio and Yellow.ai Join Forces to Redefine Customer Experience
On December 23, 2024, Creatio partnered with Yellow.ai to enhance customer engagement through advanced AI and no-code solutions.…
MarTech360’S Weekly News Roundup With Creatio, Innovid, QuestionPro, Quark, Wondershare And More!
Here is MarTech360’s weekly roundup of the top news from global markets. In this fast-paced world, breaking down information helps…
Planhat is named a Customer Success Leader by IDC
Planhat has been named as a Leader in the IDC MarketScape Worldwide Customer Success Applications Vendor Assessment across both…
Glia Introduces Latest AI Innovations, Including Glia Quality Analyst(GPT)
Glia, the leader in customer interaction technology, has extended the powerful capabilities of its Responsible AI platform, which…
Foundever Partners with M47 Labs to Advance AI-Driven Customer Experience Solutions
On December 17, 2024, Foundever, a global leader in customer experience (CX), announced a collaboration with M47 Labs, a leading…
CloudHesive Upgrades ConnectPath CX with Salesforce Integration
CloudHesive, a leader in cloud services and an Amazon Web Services (AWS) Premier Consulting Partner, announced a significant…
TTEC Digital wins Cisco Reimagine CX Partner of the Year – Americas
TTEC Holdings, Inc., a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions…
Loris Introduces ‘Ask Loris’: AI-Powered Answers for CX Leaders
Loris, a leading customer intelligence platform, announced the launch of “Ask Loris”, an innovative AI solution that transforms…