Customer Experience

Bajaj will lead the company's charter to realize the "Art of Possible" and steer the launch of digital and physical centers of CX…

New study finds that 74% of the most digitally savvy companies still can’t identify the same customer across different engagement…

Almirall, LLC achieves 86% user engagement and a dramatic rise in field rep productivity Aktana, the leader in intelligent…

Eric Brodersen joins as Chief Customer Officer; Kiran Bhageshpur joins as Chief Technology Officer Qumulo, the leader in data…

Data-Driven Insights on Employee Engagement, Retention and Performance Fuel CX Innovation for In-Demand Brands Alorica Inc., a…

ICMI Global Contact Center Awards Nominations Open Through May 27 ICMI’s Contact Center Expo, which brings call center industry…

Names Linh Peters as SVP and Chief Marketing Officer, Luke Rauch as SVP and Chief Merchandising Officer, and Bala Visalatha as SVP…

Acqueon has announced the launch of game-changing enhancements to its Conversational Intelligence capabilities, now…

Senior Product Management Executive Joins Leading Health Insurance CX Provider Zipari, the company behind the first and only…

This transaction adds a best-in-class customer service tool to ZENVIA's platform, consolidating its position as a leading unified…