Customer Experience

Netcracker Technology announced that it has received Frost & Sullivan’s 2023 Technology Innovation Leadership award for Global…

Playvox, the leading omnichannel contact center provider of Workforce Engagement Management solutions, announced that Daniel Pagel…

Intradiem announced that contact centers using Genesys Cloud CX can now download and integrate its portfolio of contact center…

Amazon Web Services, Inc, an Amazon.com, Inc. company  announced new generative AI capabilities in Amazon Connect, AWS’s cloud…

Vyopta, a global leader in digital collaboration and experience optimization, announces the launch of its new agent for Microsoft…

Freshworks Inc. announced the appointment of Mika Yamamoto as the company’s Chief Customer and Marketing Officer. She will be…

Cyara, the leading AI-powered Customer Experience (CX) Assurance Platform provider, announced its acquisition of industry-leading…

LaunchDarkly, a platform that helps engineering teams build products that customers love, announced an early access preview of…

Birdeye, the leader in online reputation management and customer experience solutions, announced a massive upgrade to its…

Aisera, a pioneer of Generative AI solutions, including AiseraGPT, AI Copilot and AiseraLLMs, announced it registered as a top 20…