Customer Experience

Company Veteran Transitions from Acting CEO to Official Appointment Zappos.com, the experiential e-commerce and customer…

Norfolk Southern Corporation is partnering with Commtrex to enhance the access and visibility of rail-accessible transload…

The Customer Engagement Hub helps customers increase revenue and retain end users while meeting their demands for optimized…

MetTel's Customer Service team and leaders recognized in three categories for their outstanding performance MetTel, a digital…

Hotel performance management leader myDigitalOffice acquires Focal Revenue to bring additional visibility across hotel portfolios…

Voice and Cloud Call Center solution provider to expand its partnership with ServiceNow to deliver advanced voice-enabled…

NICE VoC customers achieved measurable improvements in business metrics including revenue increase, cost decrease, and agent…

Makes CLM more accessible to organizations of all sizes with fast, easy and affordable new offering As it continues to…

TouchBistro Marketing is a POS-integrated platform for automating customized promotions TouchBistro  announced the launch of…

Voya Financial, Inc., announced that it has hired Jessica Saperstein for the position of chief customer experience officer. “I…