Customer Experience

NICE’s comprehensive WFO platform is highly ranked by customers from 14 companies evaluated NICE announced that it has been…

Series B funding follows July close of $20 million Series A round, bringing total investment to $67.5 million Announcement…

Nearly 3 in 4 U.S. employees say health and safety are a top concern when deciding where to work Employers can address employees’…

Swell, the customer experience platform for local businesses, announced that its leadership team will be expanding with new SVPs…

Intercom debuts new products and platform innovation at New at Intercom event Intercom, the Engagement OS, launched two new…

Google’s Contact Center AI Suite to Include Cloud Contact Center Platform and Services based on UJET UJET, Inc., the…

Brands and retailers can broadcast to unlimited audiences through ShopStream, while drawing in shoppers for one-on-one guidance…

Leading organizations like British Telecom, Becton Dickinson, City of Los Angeles, City of Santa Monica, Fujitsu, Rogers…

RudderStack announced a partnership with Iterable to help companies leverage their customer data to create deeper connections.…

Talkdesk supports iconic travel and tourism brand on journey to the cloud Talkdesk®, Inc., a global customer experience leader…