Braze Introduces the Braze Data Platform
Braze, the leading customer engagement platform that empowers brands to Be Absolutely Engaging™, announced the launch of the Braze…
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MetTel Secures American Business Award for Customer Service Department of the Year
MetTel, a digital transformation, communications leader and four-time Gartner Magic Quadrant leader, has won a Stevie® Award in…
Avaya Announces Patrick Dennis As Chief Executive Officer
Avaya, a leader in enterprise CX, announced that Alan Masarek, President and Chief Executive Officer, will retire at the end of…
MeetRecord Accoladed by G2 for Excellence in Sales Coaching and Customer Experience
MeetRecord, a Revenue Automation platform that specializes in sales coaching, has bagged several awards from G2. Known for its…
Capacity Deepens Voice and Contact Center Capabilities with CereProc & SmartAction Acquisition
Capacity, an AI-powered support automation platform relentlessly focused on improving the customer journey, has acquired CereProc…
BlueConic Acquires Jebbit, Redefining CDP Space
BlueConic, a leading customer data platform (CDP), announced the acquisition of Jebbit, a leading first-party data-capture and…
Zappi Announces Strategic Partnership with Woxi, Further Fueling Product Innovation Through…
Zappi, the leading consumer insights platform, announced a strategic partnership with Woxi, the agile predictive analytics…
Sinch Launches “Customer Connections” Resource Hub to Empower Omnichannel Marketers
Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, announced the launch of its…
6-Step Guide on How to Create AMP Emails for Businesses in 2024
Email marketing is dead. That’s what some people claim every now and then. If so, 37.5 billion dollars estimated to be churned by…
OpenText Appoints Annette Rippert to Board of Directors
Open Text Corporation announced the appointment of Annette Rippert to its board of directors. Ms. Rippert is a seasoned executive…