OnviSource and its parent company, Omvix, announce the formation of the EMERGE Global Member…
Ray Naeini, CEO and Chairman of Omvix holding company and OnviSource, a leading provider of Intelligent Transformation solutions…
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Mindmatrix Enhances its PRM and Partner Marketing Software with BridgeAI
Mindmatrix, a leading provider of next-generation Partner Relationship Management (PRM), partner marketing, and channel sales…
Teleperformance partners with Kore.ai to transform customer engagement through advanced AI solutions
Global digital business services leader Teleperformance announced that it has been named a platinum partner for Kore.ai, a world…
LivePerson wins Best Customer Service Solution at the 2024 SIIA CODiE Awards
LivePerson, the enterprise leader in digital customer conversations, won Best Customer Service Solution at the 2024 SIIA CODiE…
Avaya Recognized Leaders in CX Innovation with U.S. Partner of the Year Awards
Avaya, a leader in enterprise CX, announced 11 U.S. partners who have been honored for their outstanding collaboration,…
KUBRA Partners with Systems & Software to Transform Utility Customer Experience
KUBRA and Systems & Software (S&S) proudly announce a strategic partnership that combines their respective industry…
Medallia Named a Leader in Text Mining and Analytics by Independent Research Firm
Medallia, Inc., the global leader in customer and employee experience, announced it has been recognized as a leader in The…
Ooma Office Adds Powerful New Communications Features to Drive Customer Engagement and Team…
Ooma, Inc., a smart communications platform for businesses and consumers, announced that its Ooma Office business phone and…
Talkdesk and Cognizant Team up to Accelerate Artificial Intelligence-Powered Customer Experience
Talkdesk, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves…
Top Customer Communications Management Strategies to Enhance Client Relationships
Effective customer communications management has become the need of the hour. Clients today expect…