Vergent LMS Partners with Universal Contact Centers to Provide First-Party Customer Experience Service

By Business Wire On Mar 30, 2022

Vergent LMS, a premier fintech lending platform, announced its partnership with Universal Contact Centers (UCC), a full-service bilingual contact center, to jointly integrate and market each other’s services.

.@VergentLMS partners with Universal Contact Centers to provide first-party #CX service

UCC provides nearshore, first-party staffing for a wide range of services, including customer experience, quality assurance, collections and social media management in the consumer lending industry. Based in Tijuana, Mexico, UCC’s bilingual and bicultural staff can seamlessly and meaningfully serve English- and Spanish-speaking customers.

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According to Forbes, the United States has the second largest Spanish-speaking population in the world. In total, 13% of Americans, or about 42 million people, speak Spanish at home. Banks and other lenders that wish to appeal to this massive bloc of people must provide solutions to accommodate them.

“Our services helps businesses all across the country, so we are pleased to partner with another powerful, innovative solution,” said Archie Donovan, CEO of UCC. “Vergent’s next-generation lending platform has proven itself to be highly robust and effective. We’re excited to work alongside Vergent LMS and continue to revolutionize consumer finance.”

While UCC provides lenders with a skilled, effective workforce, Vergent LMS allows lenders to manage their loans at every stage of the loan lifecycle. Vergent’s loan management solution relies on highly configurable, state-of-the-art technology, so lenders can effortlessly underwrite, approve, fund and service loans.

“UCC offers a truly outstanding service by providing a workforce that can effectively engage with a diverse array of customers,” said Scott Putnam, CEO of Vergent. “As we continue to improve our vendor ecosystem and provide our end-to-end lending platform, we’re proud to work with UCC and deliver the best lender and customer experience possible.”