Marking the 22nd anniversary of its annual intranet design contest, user experience research firm Nielsen Norman Group announced the 2022 world’s 10 best intranets. The 540-page report Intranet Design Annual 2022: The Year’s 10 Best Intranets shares design trends, 184 images, and detailed case studies of the 10 winners:
- Banner Health (US)
- BNY Mellon (US)
- DBS Bank (Singapore)
- The Estée Lauder Companies Inc. (US)
- International Business Machines Corporation (IBM) (US)
- Massachusetts Mutual Life Insurance Company (MassMutual) (US)
- Princeton University (US)
- Publicis Sapient (US)
- Sorigué (Spain)
- Webuild S.p.A. (Italy)
“Intranets unify corporate offices, teams, and individuals,” said UX pioneer and expert Jakob Nielsen, principal, Nielsen Norman Group.
Some common themes among this year’s designs are:
- Accessibility and Inclusive Design: focus on the needs of people with disabilities; plus background, race, gender, sexual identity, mental health, and wealth of employees
- Sustainability: campaigns related various environmental concerns
- Measuring Success at All Project Phases: quantitative and qualitative methods to track and measure ROI
- Continued Rapid Development: teams took between six and 45 months to create their intranets, average time at 22.7 months
- Eight Industries Represented: consumer packaged goods, education, engineering and construction, finance, insurance, nonprofit, professional services, and technology
- Still a Strong Microsoft Presence: half of the winners primarily used Microsoft applications (SharePoint and Office 356)
Nielsen Norman Group’s Intranet Design Annual 2022: The Year’s 10 Best Intranets, co-authored by Maria Rosala, Anna Kaley, Patty Caya, and Kara Pernice is available to download for $268 (group license $528) from Nielsen Norman Group’s
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Nielsen Norman Group in an evidence-based user experience, training and consulting firm that advises companies on how to improve the bottom line through human-centered design of products and services. NN/g founders Jakob Nielsen, Don Norman, and Bruce “Tog” Tognazzini are world-renowned user experience experts
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