TNS Enterprise Branded Calling Receives 2023 CUSTOMER Contact Center Analytics Product of the Year Award

Transaction Network Services (TNS) has announced that TMC, a global, integrated media company, has named TNS Enterprise Branded Calling as a 2023 CUSTOMER Contact Center Analytics Product of the Year Award winner.

TNS Enterprise Branded Calling can help improve enterprises’ contact center metrics and the customer experience as unwanted robocalls continue to erode trust in voice calling. The technology enables businesses with large contact center operations to present rich information on the call recipient’s incoming call screen, such as the business name and logo, so customers have a better sense of who is calling and are more willing to engage with the call.

“The award is a testament to how businesses across a myriad of industries use TNS Enterprise Branded Calling as the foundation for their outbound customer engagement strategy,” said Jim Tyrrell, Vice President of Enterprise Product Management for TNS Communications Market. “Contact centers can leverage our branded calling solution – in conjunction with TNS Enterprise Authentication and Spoof Protection – to help drive increased customer engagement, as well as protect their brand and customers from the negative impact of robocall scammers and spoofers.”

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The 2023 CUSTOMER Contact Center Analytics Product of the Year Award recognizes vendors that demonstrate how their solution empowers businesses to harness the power of data-driven insights, foster customer loyalty and thrive in an increasingly competitive marketplace.

Enterprise Branded Calling uses analytics to increase contact center call answer rates and engagement levels, enhance call durations, and improve conversion rates, thereby addressing gaps in traditional contact-centric metrics and creating better business outcomes.

“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor TNS with a 2023 Contact Center Analytics Product of the Year Award,” said Rich Tehrani, CEO, TMC. “TNS Enterprise Branded Calling is a testament to the company’s dedication to redefining excellence in customer service, making TNS a trusted partner for companies seeking to deliver exceptional customer experiences while using analytics tools to optimize their operations.”

SOURCE: Businesswire