Krisp Unveils AI Voice Translation v2.0 to Redefine Real-Time Multilingual Customer Conversations

Krisp, a global leader in real-time voice AI technology, announced the release of AI Voice Translation v2.0, an enhanced version of its AI-powered interpretation platform built for seamless communication between customer service agents and customers. The upgraded solution introduces powerful new features-Synchronous Mode, Auto-Scoring, Custom Prompts, and Language Auto-Detection—designed to transform multilingual conversations with greater speed, accuracy, and quality assurance.

Unlike traditional human interpretation services, which can be time-consuming and resource-heavy, Krisp’s AI Voice Translation v2.0 provides instant, reliable multilingual communication. The addition of Synchronous Mode enables both parties to speak and hear in their native languages with minimal delay, eliminating friction from high-stakes customer interactions. By leveraging advanced AI and deep learning, Krisp delivers real-time, bidirectional speech-to-speech translation without the need for third-party language providers.

“AI Voice Translation introduces a new standard for multilingual communication for organizations of any size,” said Davit Baghdasaryan, CEO and co-founder of Krisp. “From instant, natural-sounding translation to automated quality checks and effortless deployment, we’re transforming how organizations connect with customers across languages. Beyond a technology upgrade, this tool drives faster resolutions and stronger customer relationships to improve performance at every level of the contact center.”

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The latest version goes beyond translation by embedding advanced features that elevate customer engagement and operational efficiency:

• Auto-Scoring: Automates evaluation of 100% of translated calls, replacing manual sampling with consistent, data-backed quality checks to ensure compliance.
• Custom Prompts: Empowers admins to create branded, language-specific greetings and call flow messages that align with the company’s voice and tone.
• Language Auto-Detection: Identifies a customer’s language within seconds, activating translation instantly without traditional detection mechanisms.
• Customer Vocabulary: Supports precise, industry-specific translations by preloading key terminology, product features, and domain-specific phrases.

With measurable performance improvements, Krisp’s Synchronous Mode boosts translation accuracy by 5–10 BLEU (Bilingual Evaluation Understudy) points, helping conversations feel natural rather than transactional. The technology also excels at handling sensitive information such as numbers, IDs, and PII, while maintaining the emotional nuance of speech.

“Automated, AI-driven voice interaction continues to be one of the most preferred channels for customers who want to self-serve,” said Nicole Kyle, Co-Founder and Lead Analyst at CMP Research. “Executives are prioritizing solutions like real-time translation that give customers control over their experience. When a voice interaction tool recognizes who the customer is and empowers them to choose how they’re served, it delivers personalization and speed — two elements that matter most to customer satisfaction.”

By combining scalability, automation, and natural language intelligence, Krisp’s AI Voice Translation v2.0 empowers contact centers to resolve queries faster, strengthen customer trust, and deliver consistently high-quality interactions across languages—setting a new benchmark for global customer experience.