Precisely Brings Agentic AI to EngageOne RapidCX Customer Communications Platform

Precisely, a global leader in data integrity solutions, has launched new AI enhancements for its EngageOne™ RapidCX customer communications platform. This release includes three specialized AI agents: Sentiment Analysis, Contextual Rewrite, and Readability. It also features an AI-driven Intelligent Search tool. These tools help businesses modernize workflows, reduce compliance risks, and boost brand consistency.

These upgrades are important now for sectors like financial services, insurance, utilities, and telecommunications. These sectors deal with strict regulations that require accuracy, speed, and compliance. Teams often waste up to 30% of their time searching for information in various systems. This can result in duplicated content, outdated messaging, and higher compliance risks.

The new AI agents in EngageOne RapidCX solve these problems. They offer automated content insights, rewriting support, and real-time guidance for quality and compliance. With AI Intelligent Search, organizations can find approved content more easily. They can refine workflows and stay aligned with brand and regulatory standards. This applies to all communication channels.

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Empowering Smarter, Faster, and More Compliant Communications

The AI upgrade brings four key features that tackle communication bottlenecks:

• Sentiment Analysis Agent – Provides real-time tone insights during template creation, reinforcing brand voice and compliance.
• Readability Agent – Scores communications and suggests improvements for clarity and regulatory compliance.
• Contextual Rewrite Agent – Modernizes and rewrites outdated content to meet brand and legal standards.
• AI Intelligent Search – Enhances content discovery by quickly locating correct templates and approved materials.

These tools help businesses:

• Speed up routine tasks by providing quicker access to accurate content
• Reduce regulatory risks through automated checks and access to compliant materials
• Ensure brand consistency with centralized, approved communication assets
• Advancing Trusted, Compliant Customer Experiences With Agentic AI

These new features show Precisely’s commitment to using reliable AI in key business processes. They also highlight the company’s ongoing innovation in customer communications management (CCM), customer experience (CX), and next-gen automation.

“Customer expectations are rising, regulations are tightening, and the pace of change is accelerating. As agentic AI reshapes how organizations engage their customers, trust and transparency matter more than ever,” said Allan Christian, Senior Vice President and General Manager, Engage at Precisely. “By embedding trusted agentic AI and Intelligent Search directly into communication workflows, EngageOne RapidCX helps digitally-enabled teams streamline their work while maintaining full control over quality and compliance—giving them the foundation they need to confidently modernize communications for the agentic AI era.”

Organizations can opt to use these new features selectively, ensuring control over which AI agents are deployed based on governance and risk needs. Precisely has also committed to further enhancing the EngageOne RapidCX platform with additional AI innovations. Future updates will include:

• Automated usage tracking with recommendations for template consolidation to cut maintenance and errors
• Adaptive agents that adjust multistep communications dynamically based on changing data inputs