DXC Technology and ServiceNow Expand Strategic Partnership to Transform Service and Workflow Management for Customers
DXC Technology, a leading Fortune 500 global technology services company, and ServiceNow, the leading digital workflow company making the world work better for everyone, have expanded their strategic partnership to transform service and workflow management for customers globally. The companies will integrate ServiceNow advanced analytics and enhanced AI capabilities from its ITSM Pro and process mining solutions into DXC Platform X, to drive new levels of innovation for joint customers.
DXC, a ServiceNow Global Elite partner, is deepening the alliance by becoming a preferred partner for ServiceNow Professional Services and ServiceNow Impact, an AI-powered solution designed to help reduce client time to value and maximize return on investment. Through this partnership, DXC will deliver Enterprise Applications Value Optimization services, extending the DXC reach across Global Business Services (GBS) and into Global Infrastructure Services (GIS) with end-to-end services to support customers along their digital maturation journeys.
DXC will use ServiceNow as the preferred workflow partner for DXC Platform X, a data-driven, intelligent automation platform that helps detect, prevent, and address issues before they happen with resilient, self-healing IT estates. Integrating advanced analytics and enhanced AI capabilities from ServiceNow’s Now Platform will significantly improve the ability to generate proactive insights to boost productivity and drive greater operational efficiencies for the more than 500 customers running on Platform X.
“Over the last 18 months, DXC’s ServiceNow Strategic Business Group has continued to evolve its world-class ServiceNow practice and demonstrated market leadership through recognition from industry analysts such as Everest Group, PAC, and HFS,” said Brian Miller, Global Lead for Enterprise Applications, DXC Technology. “We are pleased to leverage our deep industry expertise and further expand our advisory services to help more customers realize greater value from their ServiceNow investments.”
“DXC is a valued partner whose expertise and commitment to professional and managed services aligns with ServiceNow’s mission to bring market‑leading innovation to customers,” said Erica Volini, senior vice president, global partnerships at ServiceNow. “Together, we will continue to execute a joint strategy and shared vision to deliver AI innovations that increase efficiency and productivity for customers around the world.”
DXC and ServiceNow will also align efforts to expand their global reach in critical geographies. Globally, DXC has more than 1,900 ServiceNow certifications, over 1,000 accreditations, and continues to make a significant investment in talent: hiring, training, and developing employees through a robust ServiceNow focused Training Academy.