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Authenticity is more meaningful than ever. I have tried and failed, with so many initiatives that seem to check the box. I now…

"With growth in mind, the most important thing you can do is listen to your customers. They will give you…

"Obviously it’s important to layer innovation on top of a stable foundation, but it’s important to…

"It’s important to build a culture where there's empathy, strong communication and collaboration.…

No matter how good your product or service is, you need to offer exceptional customer service to retain customers. More companies…

"Prioritize and execute. It’s such a simple concept that it seems overly obvious, but our world is filled with distractions,…

"Be open to feedback and embrace changes. Never take a defensive position. Learning from feedback,…

"To optimize your customer connection approach, it’s important to create detailed customer personas, define a clear Unique Value…

"Email marketing is just a channel that helps to distribute content with maximum personalization."…

"As marketers, we care a lot about brand reputation. Companies that brand their calls instill…