ChurnZero, the platform and partner for customer success, has recognized five remarkable customer success (CS) teams in the fourth annual ChurnHero awards for digital customer success. The ChurnHero Awards highlight CS teams at subscription businesses worldwide who use ChurnZero’s customer success software to achieve remarkable results in one of five categories: onboarding new customers, driving product adoption, increasing renewals and expansion, building customer advocacy, and designing innovative digital CS programs.
“It’s always exciting to discover how our customers are applying ChurnZero technology to solve their challenges,” says You Mon Tsang, CEO and co-founder, ChurnZero. “Their outcomes reinforce our view that customer success is on its way to being the most important and technologically sophisticated department in every subscription business. We’re honored to be our ChurnHeroes’ platform and partner of choice, and we look forward to what they’ll accomplish in 2024.”
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2023’s winners and runners-up, chosen by a panel of CS experts at ChurnZero, represent companies based in the United States, Canada, Australia, Finland, and the United Kingdom. This year’s ChurnHero Award winners are:
Onboarding Hero: Smokeball
Legal practice management software platform Smokeball redesigned and streamlined its onboarding for smaller accounts with a digital customer journey to manage and coach customers. The initiative generated a huge increase in onboardings completed within 90 days, reduced manual workload significantly, and saw Smokeball’s Net Promoter Score® (NPS) increase by up to 70 points for accounts going through onboarding.
ChurnZero is the platform and partner for customer success, dedicated to helping subscription businesses grow and succeed at scale.
ChurnZero’s customer success software provides automation, in-app communication, health scoring, actionable reporting, revenue forecasting, and Customer Success AI™ to help Customer Success teams work efficiently, deliver greater customer value, and drive more revenue.
The ChurnZero team prides itself on being a top-rated partner, consultant, and coach to customer success teams worldwide who use ChurnZero to increase and scale their impact.
SOURCE: PRNewswire
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