Avaya and Alvaria Partner to Power Proactive Transformations of Customer Experiences with Advanced Outbound Capabilities
Alvaria announced and expanded its partnership with Avaya , a leader in delivering customer experience solutions, to further bolster Avaya’s cloud portfolio with next-generation reach capabilities . As part of the companies’ long-standing relationship in Avaya’s DevConnect Technology Partner program, this enhanced cooperation aims to provide proactive customer contact experiences to deliver nonstop innovation , while ensuring compliance with regulatory requirements and coordinating engagement activity across the enterprise. company.
Alvaria will integrate its Alvaria Cloud solutions for outbound interactions, regulatory and compliance management, as well as convenient timing for calls with Avaya’s Elite contact center and its Enterprise Cloud solutions. This integration will provide Avaya customers with advanced outbound capabilities, enabling modern, proactive and compliant campaigns for customer acquisition, billing, growth, as well as customer loyalty and retention.
“Outbound capabilities play a crucial role in successful customer service strategies, and Alvaria recognizes their importance,” said Alan Masarek, CEO of Avaya. “Through this extensive partnership with Avaya, joint customers can optimize their outbound campaigns while ensuring compliance with regulatory requirements. The integration of Alvaria’s outbound and compliance solutions enables organizations to provide customers with the best experiences , as well as facilitate efficient and effective interactions with Avaya-enabled call center agents.”
The partnership between Alvaria and Avaya offers numerous benefits to customers by providing access to advanced outbound interaction capabilities, which allows companies to optimize their customer acquisition and retention efforts. The integration of regulatory and compliance management solutions ensures adherence to industry regulations, while mitigating risks and strengthening customer confidence. In addition, the incorporation of convenient call time features increases the efficiency of outbound campaigns, increasing the likelihood of successful engagement with customers.
“The cooperation between Alvaria and Avaya is one that I am honored to personally announce in coordination with the Avaya Engage event,” said Jeff Cotten, CEO of Alvaria. “My team and I look forward to empowering Avaya’s tier one customer base with increased proactive CX outbound strategies, streamlined business operations and the ability to successfully address regulatory challenges.”
Committed to enabling companies to deliver exceptional customer experiences, the partnership between Alvaria and Avaya is a significant step towards this goal.
SOURCE: BusinessWire
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