Bright Pattern Named Runner-up for “Cloud-Based CX Solution of the Year”

Bright Pattern is excited to announce that its cloud-based contact center platform has been named runner-up for the 2022 Cloud-Based CX Solution of the Year award. Announced as part of last week’s Customer Contact Week Excellence Awards at Customer Contact Week in Las Vegas, this designation confirms Bright Pattern position as the premier AI-powered omnichannel contact center software platform.

Bright Pattern receives runner-up for “Cloud-Based CX Solution of the Year” at CCW Vegas for innovative cloud solution.

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“Bright Pattern came out ahead of every bigger legacy player in this space,” beams Ted Hunting, Senior Vice President of Marketing at Bright Pattern and CCW Europe Advisory Board Member. “The Cloud-Based CX Solution of the Year is a major award for contact center vendors—we’re thrilled to be considered. Thank you to our team, the judges, and our customers!”

This is the third time CCW, the largest customer contact center event in the world, has recognized Bright Pattern as an innovative and noteworthy cloud-based call center software vendor. Previous nominations include “Disruptive Technology of the Year” and “Omnichannel Solution of the Year.”

Bright Pattern is driven to develop solutions that rise above the rest, focusing on both innovation and ease of use. At CCW, BrightPattern hosted a workshop called “The Future of CX—What’s Next?” The nearly 200 attendees enjoyed an expert customer panel, shared ideas, watched visionary videos, and participated in open-mic conversations. Bright Pattern will deliver the keynote presentation at the upcoming CCW Europe in October.

Providing high-quality customer service continues to be a top priority for corporations, and BrightPattern continues to excel. “As customers expect more and technology advances, solutions evolve,” said Ted Hunting. “We’re proud to help lead these conversations. And to be the runner-up in the most important category for contact center vendors shows we’re on the right path.”

BrightPattern’s CX solution is a cloud-based call center software solution with natively-built omnichannel capabilities. Bright Pattern is the only cloud contact center vendor that provides omnichannel conversations, omnichannel quality management, and omnichannel mobile capabilities.