Gupshup Secures $60M in Funding from Globespan and EvolutionX to Accelerate Conversational AI Growth and Global Expansion

Gupshup, a global leader in Conversational AI, announced it has raised over $60 million in a new funding round comprising both equity and debt investments from Globespan Capital Partners and EvolutionX Debt Capital. This infusion of capital will enable Gupshup to further scale its Conversational AI and messaging platform while accelerating market penetration across high-growth regions, including India, the Middle East, Latin America, and Africa.

The funding marks a significant milestone for Gupshup as it continues to lead the transformation of customer engagement through conversational experiences powered by text and voice. With a customer base exceeding 50,000 across more than 130 countries, the company has received consistent recognition from top analyst firms such as Gartner, IDC, and Juniper for its AI-driven innovations and leadership in the Conversational AI space.

The new capital will be strategically deployed to strengthen go-to-market efforts, drive product innovation, and deepen Gupshup’s presence in key industry verticals globally. The company is witnessing surging demand, fueled by the broader AI revolution reshaping how enterprises connect with customers.

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“Gupshup has turned the vision of Conversational AI into an enterprise-scale reality. We’re proud to support their next phase of growth as they expand across emerging markets. With deep AI expertise, robust infrastructure, and relentless execution, Gupshup is redefining how businesses engage customers,” said Andy Goldfarb, Co-Founder and Managing Partner, Globespan Capital Partners. “From India to UAE, Saudi Arabia, and Brazil, Gupshup’s Conversation Cloud and AI Agents are transforming customer and employee interactions. As Meta’s Partner of the Year, they’re building the foundation for AI-powered messaging at scale.”

“Gupshup has been the market leader at every stage of industry evolution from basic messaging to conversational AI across text and voice, which has led to consistent revenue growth and margin expansion,” said Rahul Shah, Partner at EvolutionX Debt Capital. “Gupshup is well-poised to lead the AI transformation worldwide, and we are excited to work with them and support them in this journey. With this investment, we continue our strategy of investing in category-leading growth stage companies in Asia.”

“We’re at an inflection point where AI Agents are transitioning from experimental technology to business-critical infrastructure, leading to extraordinary global demand for our solutions. Businesses recognize that conversational AI is driving enormous competitive advantages through superior customer experiences. This funding positions us to capture that global opportunity,” said Beerud Sheth, Founder and CEO, Gupshup.

Gupshup’s platform empowers businesses to automate complex customer journeys while delivering personalized, natural conversations at scale. Its suite of solutions—including Conversational AI Agents, Click to Chat Ads, AI Campaign CoPilot, Agent Assist, Personalize, and Campaign Manager—enables brands to manage the full customer lifecycle, from product discovery and purchases to post-sale support and retention. This represents a major evolution from basic chatbots to intelligent, autonomous agents that are reshaping digital engagement.