Interactions Continues to Reshape the Customer Experience Marketplace in Collaboration with NVIDIA Riva

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Interactions, the world leader in conversational artificial intelligence (AI),  announced a go-to-market collaboration with NVIDIA Riva to reshape the customer experience in the contact center and beyond.

The combination of the Interactions Intelligent Virtual Assistant (IVA) with the NVIDIA Riva technology and its expanded language libraries delivers, in certain cases, the most human-like customer experience solution on the market.

This integration means end customers can get the great service they need, instantly and painlessly. For new businesses working with Interactions, this technology option means satisfied, loyal customers, improved operational efficiency, and an increased bottom line.

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“By integrating Riva with its expanded language libraries into Interactions, we’re empowering the world’s most customer-centric brands to reshape their customer-support ecosystems using a combined best-in-class AI and human experience,” said Michael Iacobucci, CEO of Interactions. “Interactions uplevels contact center performance in a fundamental way by reducing wait and handle times, significantly increasing self-service efficiency, and ultimately delivering greater customer satisfaction.”

“Riva enables customization at every stage of speech AI pipelines, empowering customers to build unique solutions that can easily meet the requirements of even the world’s highest performing enterprises,” said Hemant Dhulla, GM of Conversational AI at NVIDIA. “By choosing NVIDIA Riva, Interactions is creating solutions that provide the real-time customer experience that today’s consumers demand.”

 

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