Plume Acquires Sweepr to Deliver AI-Orchestrated Customer Experience Platform to ISPs Globally

Plume Design, Inc. (“Plume”) is a well-known provider of smart services for ISPs. It supports connected homes and small businesses. Plume has acquired Sweepr. This platform uses AI for customer care and orchestration, aimed at service providers. In 2025, Sweepr managed over one million customer interactions. This helped operators offer efficient, digital-first support experiences at scale.

Sweepr, founded in 2018 and located in Dublin, Ireland, assists telecom and broadband providers. They focus on creating personalized customer support journeys. Its platform promotes digital use, lowers call center costs, and improves subscriber satisfaction. This happens during important interactions like onboarding, technical support, and billing inquiries.

This acquisition brings together two strong technologies. Plume offers real-time visibility into in-home networks at the device level. Sweepr brings an AI-native, no-code orchestration engine. It works smoothly with existing service provider systems. Together, they help ISPs move from issue detection to resolution faster—often without needing an agent. By using live network context, AI can suggest the next best action. It guides both agents and subscribers and can automate fixes safely.

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“With Sweepr, we’re connecting AI to the moments that matter, like when a subscriber needs help,” said Dan Herscovici, President and CEO of Plume. “By combining Sweepr’s care orchestration with unmatched visibility across Plume’s global dataset, we’re turning network intelligence into action at scale. This is a landmark shift in how providers reduce costs, improve reliability, and build trust that drives long-term subscriber value.”

AI that gets smarter with real-world signal and outcomes

Plume’s cloud-based platform connects close to half a billion devices worldwide, creating a uniquely rich source of real-world network and device telemetry across diverse home environments. When combined with Sweepr’s orchestration logic and interaction insights, the platform continuously learns which actions are most effective in specific scenarios. This allows providers to deploy validated workflows faster and fine-tune them based on measurable performance and outcomes.

What the combined platform delivers for ISP operators

The integrated platform brings intelligence, automation, and customer care into a single solution that can be rapidly deployed and deeply integrated. Key benefits include:

• AI-guided diagnosis and resolution happens in real-time. It automatically detects issues, finds likely root causes, and starts the right workflow. This uses live data from the network and devices.
• Context that follows the subscriber across every channel Supports true omni-channel engagement. This includes apps, web, IVR, chat, social platforms, and live agents. Customers don’t have to repeat information.
• Reduce cost-to-serve while boosting digital containment. Use guided journeys, adaptive knowledge, and next-best-action suggestions. This reduces escalations, shortens handle times, and cuts unnecessary truck rolls.
• Proactive care and prevention identifies early signs of in-home issues. It resolves them before they impact the subscriber experience.
• Fast time-to-value Uses no-code journey design, prebuilt use cases, and integrates with existing OSS/BSS, CRM, IVR, CCaaS, and other operational systems.

“In customer care, context is everything,” said Alan Coleman, Co-Founder of Sweepr. “Sweepr adds context to every interaction — who the subscriber is, what equipment they have, what’s happening in the home right now, and what’s already been tried — so providers can solve the right problem the first time. Bringing that context together with Plume’s real-time network intelligence means fewer repeat calls, fewer truck rolls, and support journeys that feel clear and consistent for subscribers.”

Standalone Sweepr offering continues and expands to Plume customers

Sweepr will remain available as a standalone solution, ensuring continuity and ongoing support for existing customers. At the same time, it will be offered commercially to Plume’s global customer base, extending advanced care orchestration alongside Plume’s network intelligence capabilities. Together, the platforms will help service providers uncover new monetization opportunities by using real-time context and subscriber behavior to proactively engage customers with timely, relevant offers.