Telkomsel and Tencent Cloud Collaborate on AI and Cloud Solutions to Elevate Customer Experience

Telkomsel, Indonesia’s leading digital telecommunications provider, has entered into a strategic partnership with Tencent Cloud, a global leader in cloud computing, to drive AI and cloud-based innovations. Announced at the Mobile World Congress (MWC) 2025 in Barcelona, this collaboration aims to enhance both B2B and B2C digital solutions, integrating advanced technologies such as AI-Generated Content (AIGC), AI Translation, and electronic Know-Your-Customer (eKYC) solutions, including Palm Verification. Additionally, Tencent Cloud will support Telkomsel in optimizing cloud costs through public and hybrid cloud collaborations.

Wong Soon Nam, Director of Planning and Transformation of Telkomsel, stated, “The partnership demonstrates Telkomsel’s commitment to optimizing our business operations and enhancing customer experiences through innovative digital solutions. It also aligns with our vision to accelerate Indonesia’s digital transformation and improve its technology sector.”

Poshu Yeung, Senior Vice President, Tencent Cloud International, added, “We are excited to expand our partnership with Telkomsel in the area of AI, cloud, and eKYC solutions. We hope the partnership will accelerate the adoption of more efficient and secure digital solutions to support digital transformation across various use cases.”

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Key Areas of Collaboration

The partnership will focus on three main areas of innovation:

1. Enhanced eKYC with Palm Verification
   Telkomsel and Tencent Cloud are introducing Palm Verification technology for the B2B segment, enhancing security and reliability in digital identification systems. This solution aims to streamline identity verification processes while ensuring top-tier security standards.
2. Advancing AI-Generated Content (AIGC) and AI Translation
   Both companies will develop and integrate AI-powered solutions such as AIGC and AI Translation to improve digital engagement and efficiency for both B2B and B2C markets.
3. Optimized Cloud Infrastructure and Cost Efficiency
   Tencent Cloud will support Telkomsel in optimizing cloud-related expenses while enhancing digital infrastructure. This includes public and hybrid cloud collaborations, enabling Telkomsel to boost operational efficiency, scalability, and cost-effectiveness.

Expanding on Past Digital Innovation Successes

This partnership builds upon previous successful collaborations between Telkomsel and Tencent Cloud. In 2024, the companies conducted pilot tests of Palm Verification technology for B2C customers at Telkomsel’s GraPARI outlets. With this latest agreement, the technology will now be extended to the B2B segment, reinforcing Telkomsel’s commitment to delivering secure and innovative digital business solutions.

By joining forces, Telkomsel and Tencent Cloud aim to accelerate digital transformation in Indonesia, fostering a more secure, efficient, and technologically advanced future.