Vodacom Group Partners with Amdocs to Create African Center of Excellence for Next-Generation Customer Experience in 5G Era

Multi-country charging deal will enable Vodacom to reduce time to market for new products and services by embracing a standardized IT architecture

 Amdocs, a leading provider of software and services to communications and media companies, announced that it has partnered with Vodacom Group (Vodacom), a leading African connectivity, digital and financial services company, to create an African Center of Excellence (COE).

The COE will enable Vodacom to deliver next-generation experiences to its customers in Tanzania, Mozambique and the Democratic Republic of Congo (DRC) by introducing a standardized, flexible configuration, monitoring and monetization of differentiated services while providing a unified IT architecture across the three countries.

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The COE will be launched as soon as all operational and commercial details have been finalized. It will also enable Vodacom to achieve greater operational efficiencies by launching new products, services and tariffs more quickly, including bringing 5G services to its customers, by harnessing Amdocs’ Openet charging solutions.

Dejan Kastelic, Group Chief Technology Officer (CTO) at Vodacom, said: “Vodacom will continue to seek strategic partnerships as we evolve from a telco to a techco. This will allow us to realise our Tech 2025 strategy by investing in modern network technologies and digital IT systems to scale our products and services. Vodacom’s partnership with Amdocs enables us to move to a cloud-native, standardized architecture and develop a single Center of Excellence in Africa which will in turn allow us to deliver a consistent, next-generation customer experience across our operations.”

“We’re delighted that Vodacom is leveraging Amdocs’ Openet platforms to create next-generation experiences in Africa,” said Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs. “We’re passionate about creating the best-connected experiences, and Vodacom’s adoption of a unified, 5G-ready architecture means more rapidly bringing those experiences to life for customers in Tanzania, Mozambique and the DRC.”

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