AudioCodes Enhances Meeting Insights with CRM Integration and Mobile Functionality

AudioCodes, a leading provider of unified communications, contact center solutions, and conversational AI applications, has introduced major enhancements to its Meeting Insights solution. These new capabilities include seamless integration with top customer relationship management (CRM) platforms like Salesforce and Dynamics 365, along with the launch of a mobile application that enables real-time capturing and summarization of meeting information during in-person interactions. These advancements are designed to help organizations more effectively capture, manage, and utilize customer interaction data across multiple communication channels.

“The integration of Meeting Insights with leading CRMs bridges the gap between meeting content and CRM systems, preventing the loss of crucial insights and minimizing the risk of manual errors,” said Shabtai Adlersberg, CEO of AudioCodes. “By connecting Meeting Insights with CRM solutions, we are enabling organizations to seamlessly transform meeting intelligence from any meeting, whether online or face-to-face, into valuable CRM data. This integration is a significant step in our mission to empower enterprises to drive smarter, data-driven decisions across teams, and enhance informed decision-making for management.”

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Meeting Insights leverages AI-driven automation to capture and analyze meeting content, ensuring that CRM records are updated with accurate and context-rich insights. By reducing dependence on manual note-taking—which can often be incomplete or subjective—this integration enhances efficiency, accelerates sales cycles, and improves customer satisfaction. Organizations can now spend less time on administrative tasks and more time driving business growth and productivity.