eGain is recognized as a Visionary in the Gartner Magic Quadrant 2023 in the “CRM Customer Engagement Center” category

eGain Corporation, a knowledge automation platform for customer engagement, announces being recognized as Visionary in the 2023 Edition Gartner Magic Quadrant Report, CRM Customer Engagement Center category. Published on November 1 ^,  2023, the report evaluated 12 suppliers against 15 criteria.

Powered by knowledge and generative AI, the eGain Customer Engagement Suite is an award-winning solution dedicated to omnichannel engagement following a “Digital-First” strategy. It includes three capability-rich hubs – Knowledge Hub, Conversation Hub and Analytics Hub – built on a composable experience platform.

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“We are thrilled to have been recognized as a Visionary in the Gartner report,” said Ashu Roy, CEO of eGain. “Our customers value market-leading innovation and simple consumption models, including the recent launch of eGain AssistGPT™ . »

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Powered by AI and analytics, eGain Knowledge Hub improves customer experience and reduces agent effort with virtual assistance, self-service, and modern agent-focused office tools.

SOURCE: GlobeNewswire