Intermedia Adds Microsoft 365 Email to Its Intelligent Archiving Solution

Intermedia Cloud Communications, a global leader in AI-powered communications and collaboration, announced the addition of Microsoft 365 (M365) email to its Intelligent Archiving solution. This new capability gives businesses the ability to retain and manage email alongside their voice, chat, SMS, and video communications – including data from Intermedia Unite (Intermedia’s unified communications platform), Contact Center, and Microsoft Teams – all through a single, integrated application.

With this enhancement, organizations can consolidate communications data across channels and providers – helping to simplify compliance, reduce risk, and fuel AI and analytics initiatives with clean, structured data.

This release builds on Intermedia’s ongoing expansion of its integrated, intelligent archiving capabilities – which already supports voice, chat, SMS, video meetings, and more across Intermedia’s own UC and CC platforms, as well as Microsoft Teams.  By now adding Microsoft 365 email, Intermedia advances its mission to deliver unified, compliance-ready data retention, eliminating the need for third-party tools or fragmented systems. As a Microsoft Certified Solutions Partner for more than 15 years, Intermedia continues to provide deep, secure integrations across the Microsoft ecosystem – helping businesses get more from tools they already use.

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Supporting Compliance, Productivity, and Governance Needs

Regulatory pressure is rising. Legal discovery needs are intensifying. Communications are becoming more distributed. Intermedia Archiving helps organizations stay ahead of these challenges by:

• Supporting compliance with policy-based retention, tamper-proof storage, and role-based access controls
• Protecting sensitive business communications across voice, video, chat, and email – all in one place
• Enabling AI-powered insights and faster decision-making by feeding structured, unified data into AI and analytics tools for insight generation

What Sets Intermedia’s Intelligent Archiving Apart

• One application. All your conversations. – Archive Microsoft 365 email alongside Teams chats and meetings, Unite (UC) calls and SMS, and Contact Center voice, chat, email, and SMS
• Fully integrated, no patchwork required – Intermedia delivers Microsoft-integrated UC, CC, email, and archiving through a fully owned cloud platform
• AI-ready data, built in – Structured, searchable communication records can be analyzed for business trends, compliance signals, and operational insight
• Easy, fast, contextual search – Locate and preview archived content with filtering by channel, participant, and metadata
• Enterprise-grade security – Encryption, single sign-on (SSO), and role-based controls help safeguard sensitive data

“Business communications span multiple channels—email, voice, chat, and video,” said Irina Shamkova, Chief Product Officer at Intermedia. “With the addition of Archiving for Microsoft 365 email, we’re further strengthening our ability to help businesses retain and protect their communications data across all major channels. Beyond archiving, this centralized, secure data foundation positions our customers to unlock the potential of AI—enabling more intelligent search, process automation, and productivity-driving insights.”

SOURCE: PRNewswire