On November 19, 2024, Tidio, a leading AI-powered customer service platform, announced the expansion of Lyro AI to its email channel, redefining automation in help desk solutions. Lyro, Tidio’s proprietary conversational AI, learns from a business’s support content to deliver precise, instant resolutions. With its integration into email, Tidio now offers unmatched automated resolution rates across key customer support channels.
Tidio’s email channel, part of its help desk solution, streamlines support emails into organized, actionable tickets, enabling teams to prioritize and resolve requests efficiently. By keeping email interactions distinct from live chats, the platform empowers agents with a dedicated space to manage and track ongoing conversations effectively.
Originally launched in Tidio’s Live Chat, Lyro achieved industry-leading automation rates, averaging a 58% resolution rate with peaks of up to 90%. Now, with Lyro’s email integration, Tidio offers a comprehensive AI-powered help desk platform, designed to manage high inquiry volumes through:
- Instant Responses: Lyro eliminates wait times, delivering immediate support without human intervention.
- Faster Resolutions: A unified dashboard ensures seamless prioritization and resolution of inquiries from chat, email, and social media.
- Multichannel Integration: A 360-degree view of customer interactions helps agents deliver personalized support effortlessly.
- Simple Onboarding: Lyro requires minimal setup, training directly from a single URL to start delivering exceptional support quickly.
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Gecko Hospitality, a prominent U.S. executive recruiting firm, leveraged Lyro AI to streamline recruitment workflows. “Lyro handles about 90% of our conversations with incredible accuracy, even under audit,” said Max Sealey, Support Services Manager at Gecko Hospitality. “AI hallucination was a concern, but Lyro’s reliability has exceeded expectations. Its chatbot alone generated over 250 new leads, directly boosting our pipeline.”
“Tidio bridges the gap between automation and personalized service,” said Marius Laza, Chief Customer Officer at Tidio. “With the expansion of Lyro AI to our email channel, brands can effortlessly manage routine inquiries across key platforms like Email and Live Chat, improving CSAT scores and allowing teams to focus on complex, high-value interactions.”
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