NICE Wins the Digital Innovation Award for Customer Experience Excellence Business Wire Jul 5, 2022 NICE CXone recognized in Ventana Research Digital Innovation Awards as technology vendor that best exemplifies innovation in…
‘MACH adoption is the only way forward for the future of ecommerce’, warns customer experience… Business Wire Jul 4, 2022 As ecommerce continues to evolve at rapid pace, it is only businesses that react now and adopt a MACH approach to website…
Wolters Kluwer CCH® Tagetik Named as an Overall Leader in Customer Experience and Vendor Credibility… PR Newswire Jul 4, 2022 CCH Tagetik receives perfect customer scores for "Recommend" and "Best in Class" for product scalability and third-party…
HGS Wins 7 Awards, Distinctions for Customer Experience Excellence and Employee Training PR Newswire Jul 1, 2022 Accomplishments highlight commitment to delivering world-class, digital-led CX for customers powered by the best CX human…
AskNicely Launches Benchmark Program Empowering Service Businesses to Level Up Their Customer… Business Wire Jun 28, 2022 Personalized benchmarking for service businesses delivers an action plan that will improve customer experience and revenue growth…
One-third of consumers would rather visit the dentist than converse with their bank after a negative… PR Newswire Jun 28, 2022 Survey findings from Mitto reveal SMS and quality support are key to creating positive customer experiences in banking Mitto, a…
AIQ Reimagines Customer Experience With New CX Hub Product Line, Announces Rebrand as Part of… PR Newswire Jun 24, 2022 CX Hub Extends Beyond traditional CDPs to Provide Organizations WithUnparalleled Agility, Adaptability and Efficiency ActionIQ,…
Quantiphi Achieves AWS Digital Customer Experience Competency Status News Desk Jun 24, 2022 This designation recognizes Quantiphi’s expertise in helping Digital Customer Experience customers by providing end-to-end…
Intercom Launches Two-Way SMS and New Bot Features for Businesses to Deliver Better Customer… PR Newswire Jun 23, 2022 The new launches build on Intercom's vision to enable a new era of customer connection and engagement Intercom, the Engagement…
Alvaria Announces Customer Experience Industry Veteran, Jeff Cotten as New Chief Executive Officer Business Wire Jun 23, 2022 Alvaria, the world leader in enterprise-scale customer experience and workforce engagement management, announced Jeff Cotten as…