LiveVox and Omdia Study Finds that Slow Digital Adoption and Unnecessary Complexity in the Contact… Business Wire May 6, 2022 New study finds that 74% of the most digitally savvy companies still can’t identify the same customer across different engagement…
Pindrop Partners with Google Cloud to Transform Contact Center Security and Enhance the Customer… Business Wire May 5, 2022 Partnership underscores Pindrop's goal to deliver its cloud-based voice authentication platform at global scale and unlock the…
Church Mutual® Selects Guidewire Cloud to Accelerate Billing Innovation and Optimize Customer… Business Wire May 4, 2022 Religious institutions insurer to leverage Guidewire BillingCenter to automate processes to improve speed, flexibility, and…
Crawford Announces Global Partnership with Airkit to Elevate Digital Customer Experience and… Business Wire May 2, 2022 Crawford & Company®, the world’s largest publicly listed independent provider of claims management and outsourcing solutions…
Intact Technology, Inc. Announces Appointment of Aurelie Dardel as Vice President of Customer… Business Wire May 2, 2022 Intact Technology, Inc., an IT Software Consulting and Managed Services firm, announced that Aurelie Dardel recently joined their…
nShift Reveals 58% Of Customers Will Abandon a Business Due to a Poor Customer Experience Business Wire May 2, 2022 Online retailers are losing out on a significant amount of revenue to customers dissatisfied with the experience they offer, with…
Press Ganey Advances Technology via Acquisition of Forsta, a Global Leader in Market Research,… Business Wire May 2, 2022 Forsta, a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer, will gain scale and investment to further…
Financial and Insurance Organizations Transform Customer Experiences with UserTesting Business Wire Apr 29, 2022 Experian, Finastra and MetLife leverage human insight to guide digital transformation journey UserTesting, a leader in…
How to Enhance Customer Experiences with PR Sarah Woodhouse Apr 28, 2022 Enhanced customer experiences with Public Relations Dictionary definitions or a quick google will give you a neat,…
Hertz Selects AWS to Accelerate Digital Customer Experience and Sustainable Mobility PR Newswire Apr 26, 2022 Hertz announced a collaboration with Amazon Web Services, Inc. to modernize and digitize the Hertz customer experience and key…