In today's digital age, customers are more empowered than ever. They expect brands to not only address their queries but also…

Acxiom, the global leader in customer intelligence and marketing enablement, named Keith Camoosa as Chief Product and Technology…

RingCentral, Inc., a leading provider of AI-driven cloud business communications, contact center, video and hybrid event…

QuestionPro, a global leader in survey and research, data and insights services, has acquired Cmiles CX, a developer of 360o …

boost.ai, a leading conversational AI (CAI) solution provider, announced a new partnership with CX Effect, the only CX-focused…

Glassbox, the premier provider of AI-fueled customer intelligence solutions, announced the launch of the Glassbox Partner Network.…

Conduent Incorporated, a global technology-led business solutions and services company, announced that NelsonHall, a global…

NICE announced the winners of the NICE Elite Partners of the Year award at Interactions 2024, the industry’s largest customer…

NICE announced the 2024 CX Excellence Awards winners. The winning organizations were recognized for innovating with CXone and…

Horatio, the modern customer service company that is disrupting customer service (CX) has launched a digital commercial. The…