Amazon Connect Introduces Generative AI Capabilities to Help Organizations Boost Worker… News Desk Nov 29, 2023 Amazon Web Services, Inc, an Amazon.com, Inc. company announced new generative AI capabilities in Amazon Connect, AWS’s cloud…
Salesforce and AWS Expand Partnership for Customers to More Easily Build Trusted AI Apps, Deliver… News Desk Nov 28, 2023 Invent, Amazon Web Services, an Amazon.com, Inc. company, and Salesforce, the #1 AI CRM, announced a significant expansion of…
OpenText Named a Leader in Customer Communications Management and Communications Experience… News Desk Nov 20, 2023 OpenText, the information company, announced OpenText Experience Cloud and OpenText Exstream have been named Leaders in the 2023…
TELUS International Launches Fuel iX to Drive AI-fueled Intelligent Experiences for Brands and Their… News Desk Oct 31, 2023 TELUS International, a leading digital customer experience (CX) innovator that designs, builds and delivers next-generation…
New 8×8 XCaaS Cloud Contact Center and Unified Communications Platform Innovations Create… News Desk Oct 27, 2023 8x8, Inc, a leading integrated cloud contact center and unified communications platform provider, announced the latest 8x8 XCaaS…
Dialpad Introduces Custom Ai Playbooks, Transforming the Sales and Customer Service Experience with… News Desk Oct 25, 2023 Dialpad, Inc. – the industry-leading Ai-Powered Customer Intelligence Platform announced the release of Custom Ai Playbooks, a…
Quadient experiences strong demand for integrated, cross-channel communications among Mail solutions… News Desk Oct 20, 2023 Quadient, a leader in helping businesses create meaningful customer connections through digital and physical channels, experiences…
Freshworks Customers Using Microsoft Teams Increase Employee Experience and Productivity News Desk Sep 29, 2023 Freshworks Inc announced a significant increase in Microsoft Teams usage by Freshservice customers to improve the employee…
ThoughtSpot Experiences Historic Year of Growth as Customers Around the World Realize Unprecedented… News Desk Sep 25, 2023 ThoughtSpot, the AI-Powered Analytics company, announced another strong year of growth and accelerating momentum after closing…
Coveo’s groundbreaking enterprise-ready Relevance Generative Answering now live across Coveo’s… News Desk Sep 12, 2023 Coveo, a leader in AI platforms that enable individualized, connected, and trusted digital experiences at scale with AI search,…