Qualtrics and ServiceNow Strengthen Employee and Customer Service Experiences with Powerful New… Business Wire Jun 24, 2022 New research shows the need for more seamless tech; 81% of IT professionals waste more than 10% of their workdays on process and…
Airkit Unveils Major Update to its Digital Experience Platform to Unify the Customer and Agent… PR Newswire Jun 23, 2022 Airkit introduces a new conversational visual builder and agent automation tools to increase self-service effectiveness with a 20x…
Merkle Launches Q3 2022 Performance Media Report Highlighting the Importance of Meaningful… PR Newswire Jun 22, 2022 New Data Reveals Industry Priorities as Record Inflation and Privacy Regulations Reshape Customer Expectations Merkle, dentsu's…
Avaya to Showcase Composable Contact Center Solutions for Customers, Employees that Deliver Total… Chandni Maske Jun 22, 2022 Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced that at Customer Contact…
CallMiner Introduces Combined Workforce Intelligence Capabilities to Elevate Agent Experience and… Business Wire Jun 21, 2022 New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement…
Fusion Connect’s Frictionless Customer Service Experience Earns Stevie® Award PR Newswire Jun 14, 2022 Fusion Connect, a leading provider of managed security and collaboration services, was recently named the winner of a 2022 Bronze…
Genesys Unveils Customer Journeys for the Experience Era PR Newswire Jun 9, 2022 In-depth customer journey analytics enables businesses to visualize insights and action empathy for improved experience…
Kogan.com Selects Riskified to Help Deliver a More Secure and Frictionless Shopping Experience for… Business Wire Jun 2, 2022 Riskified, Ltd. a fraud management platform enabling frictionless eCommerce, today announced its partnership with Kogan.com,…
Amplitude Announces Expanded Partnership with Snowflake to Advance Product Experiences for Customers Business Wire May 26, 2022 New cutting-edge data integration expands options for secure, cross-platform access to customer and product insights Amplitude,…
Lilt’s New State of Global Experience Report Reveals That Only 12 Percent of Companies’… PR Newswire May 25, 2022 With 70% of respondents reporting that less than half of their customer touchpoints are multilingual, the Global Experience is…