CCC Named a Stevie Award Winner for Customer Service Department of the Year in the 2024 American… News Desk May 17, 2024 CCC, a leader in advancing copyright, accelerating knowledge, and powering innovation, was named a Bronze Stevie Award winner for…
Calabrio’s Workforce Management Contact Center Software Integrates with Avaya Experience Platform™… News Desk May 15, 2024 Calabrio, a leader in workforce performance, announced an integration with another solution from Avaya, a global leader in…
Genesys Accelerates the Future of Personalized AI-Powered Experiences at Xperience 2024 News Desk May 15, 2024 At Xperience 2024 — the customer experience (CX) event of the year — Genesys® unveiled multiple innovations to accelerate the…
Afiniti to Unveil eXperienceAI at Avaya ENGAGE 2024 News Desk May 15, 2024 Afiniti, the leading provider of CX AI optimization solutions, will showcase their new eXperienceAI technology, alongside their…
Infocepts Wins “Customer Data Platform of the Year” Award News Desk May 13, 2024 Infocepts, a renowned leader in Data & AI Solutions, announced that it has been recognized with the "Customer Data Platform of…
Intradiem Joins Forces with Genesys, Revolutionizing Customer Service at Xperience 2024 News Desk May 9, 2024 Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold…
Merkle Expands Global Footprint in Latin America, Accelerating Clients’ Growth Through… News Desk May 9, 2024 Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced it is scaling its…
Contentsquare is Named a Market Leader in the Aragon Research Globe Report for Digital Experience… News Desk May 8, 2024 Contentsquare, a Digital Experience Analytics provider, announced it has been named a market leader in the 2024 Aragon Research…
Yellow.ai debuts industry’s first Orchestrator LLM, delivering contextual, human-like customer… News Desk May 8, 2024 Yellow.ai, a global leader in generative AI-powered customer service automation, launched Orchestrator LLM, an industry-first…
parcelLab Introduces the Next Era of Post-Purchase Experience News Desk May 7, 2024 parcelLab, the premier global retail, e-commerce, and post-purchase customer experience platform, announced it is live on the…