Zywave Named as Finalist in 2023 Stevie® Awards for Sales & Customer Service
Leading insurtech Zywave has been named a Finalist in two categories in the 17th annual Stevie® Awards for Sales & Customer Service, and will ultimately be a Gold, Silver, or Bronze Stevie Award winner in the program. The two categories Zywave are recognized for are ‘Achievement in the Use of Data & Analytics in Customer Service’ and ‘Best Use of Technology in Customer Service – Computer Industries.’
The awards are presented by the Stevie Awards, which organizes several of the world’s leading business awards shows including the prestigious American Business Awards® and International Business Awards®.
“I’m incredibly proud of the massive transformation Zywave’s customer support team has undergone over the past couple of years,” said Heather Guntrum, Zywave’s Chief Customer Officer. “Our adoption of best-in-class talent, technology, and process has resulted in best-in-class support and service for our customers, which is our ultimate goal. I want to congratulate and thank our hard-working support team for their commitment to continuous improvement and out-of-the-box thinking.”
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As part of a key initiative, Zywave has made significant technology investments over the past few years to support the shift from reactive to proactive support. Some of the technology advancements Zywave adopted include utilizing AI/NLP technology to provide smarter, more proactive and efficient service; launching a 24/7 self-service portal accessible directly from its cloud-based products; and automating its ticketing system to increase efficiency and productivity.
“We are honored to be recognized for our efforts using technology, data and analytics to improve our customer support,” said Zywave Vice President of Customer Support, Emre Tekoglu. “It is a true testament to the determination and dedication of our team, and we are grateful to have the opportunity to serve our customers to the best of our abilities. We will continue to strive for excellence in this area and provide the highest level of customer satisfaction.”
The Gold, Silver, and Bronze Stevie placements from among the Finalists will be revealed during a gala banquet on Friday, March 3, 2023, at Caesars Palace in Las Vegas, Nevada. More than 400 professionals from across the globe are expected to attend.
SOURCE: PR Newswire
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