customer analytics

Talkdesk is taking a leap forward in making customer interactions more personal and efficient with the launch of its latest…

Medallia, Inc., the global leader in customer and employee experience, announced that it has been named a Strong Performer in The…

Renowned customer analytics expert and best-selling author of "Converted: The Data-Driven Way to Win Customers' Hearts," Neil…

Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announced that it ranked as…

NICE’s CXone is the leading digital-first CX platform allowing organizations to create frictionless experiences NICE announced…

NICE VoC customers achieved measurable improvements in business metrics including revenue increase, cost decrease, and agent…

Industry veteran Paul Legutko will head up the firm’s new research practice dedicated to customer experience (CX) for financial…

 Independent research firm recognizes Amplitude in customer analytics, customer journey management, and real-time interaction…

Mapp, the international provider of insight-led customer experiences, is implementing extensive product updates to its Mapp Cloud…