Contact Center Agents Struggle with Traditional Desktop tools to Handle Customer Queries, Survey…
BenchmarkPortal’s one-of-a-kind agent experience survey, sponsored by eGain, reveals that contact center agents continue to get…
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customer engagement automation
eGain Knowledge Hub Now Available for Cisco Webex Contact Center
Embedded in the Cisco Webex Contact Center Agent Desktop, eGain Knowledge Hub for Cisco Webex Contact Center delivers proactive…
eGain to Showcase Financial Coaching Automation Solution at CUNA GAC 2022
eGain Corporation, a leading customer engagement automation provider, announced it will showcase its AI solution for automated…