IT and Marketing Leaders Must Meet Increasing Customer Expectations for Data Protection and Privacy…
Organizations are facing increasingly stringent and ever-changing legal obligations regarding the protection of customer rights…
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customer information
NTT DOCOMO Selects Oracle Cloud to Boost Development Capabilities for One of the World’s…
Japanese mobile operator taps Oracle Cloud Infrastructure to improve service quality and enable faster delivery through automation…
Klaviyo Releases New Features to Enhance Multi-Channel Communication
Customer platform introduces new email, SMS, and signup form offerings to help customers reach growth goals faster
Klaviyo, a…
Half of Service Agents Admit to Botching Customer Service Calls, Research Finds
Outdated technologies are causing customer frustration, inaccuracies, and slow response times, say contact center workers
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