customer interaction

CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced new…

Leading customer service company Everise announced the launch of its new brand repositioning, which includes a refreshed visual…

NICE announced that it has received Frost & Sullivan’s 2022 Asia-Pacific Cloud Contact Center Services Technology Innovation…

NICE  announced the launch of Enlighten AutoSummary, a complete out-of-the-box, AI contact center solution for automatically…

Cresta, the leader in real-time intelligence for the contact center, unveiled its expanded Real-Time Intelligence Platform, a…

Infobird Co., Ltd, a leading provider of AI-powered customer engagement solutions in China, announced that it has started to…

Study highlights: Despite adopting AI & automation, 67% of contact centers still rely on manual processes for critical…

Qualtrics, was named as a Leader in The Forrester Wave™: People-Oriented Text Analytics Platforms, Q2 2022 report. Qualtrics…

Rinsed, the car wash CRM, announced it raised $12 million in Series A financing from Bedrock Capital and Founders Fund. Rinsed…

Weave joins small business SaaS leaders Stripe, Gusto, and Human Interest in roundup of high-growth companies Weave, the…