Alorica Launches evoAI™ for Smarter and Realistic CX
Alorica Inc., a global leader in digitally-powered customer experiences (CX), announced the launch of evoAI—a next-generation…
Browsing Tag
customer satisfaction
Crescendo Expands its Platform for CX with Agentic AI
Crescendo, pioneers of Augmented AI, announced that it has expanded its fully managed augmented AI platform with new agentic AI…
eGain Launches AI Agent for Contact Center
eGain, the leader in AI Knowledge Management, announced the launch of eGain AI Agent for Contact Center, a groundbreaking solution…
Talkdesk Knowledge Creator Reinvents AI-Driven Knowledge Generation
Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves…
CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution
CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to improve…
QuestionPro and MarketCulture Forge Partnership to Enhance Customer-Centric Business Growth
QuestionPro, a global leader in online survey and research services, and MarketCulture, a provider of employee and customer…
Evaluagent Unveils Predictive Voice of the Customer Metrics to Elevate Contact Center CX
Evaluagent, an AI-driven platform specializing in quality management, customer experience (CX), and Voice of the Customer (VoC)…
Implicit Unveils AI Platform to Transform Product Expertise
Implicit, a pioneering AI technology company, has officially launched its cutting-edge AI platform designed to redefine customer…
How Data-Driven Advertising is Changing the Game
Have you ever wondered how some ads feel like they were made just for you—showing up at the perfect time, with the exact product…
Broadvoice Introduces New Advanced Analytics Solution
On October 7, 2024, Broadvoice, a leading global provider of customer experience (CX) technology, announced the launch of enhanced…