Broadvoice Introduces New Advanced Analytics Solution
On October 7, 2024, Broadvoice, a leading global provider of customer experience (CX) technology, announced the launch of enhanced…
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customer satisfaction
New Customer Insights Platform from Lumen and Qualtrics Aims to Elevate Service Quality and Customer…
On October 1, 2024, Qualtrics, the pioneer of the experience management (XM) category, strengthened its partnership with Lumen, a…
Challenges in Offering Digital Experience and Ways Tools Can Overcome Them
As consumer life cycles are increasingly becoming more complex, having scalable enterprise-grade digital experience platforms that…
QuestionPro Acquires Cmiles CX
QuestionPro, a global leader in survey and research, data and insights services, has acquired Cmiles CX, a developer of 360o …
Startek wins 2024 People’s Choice Stevie award for Favorite New Products
Startek, a digital-first global customer experience (CX) solutions provider, announced its Startek Interaction Analytics solution…
HoduSoft Partners with Speechmatics
HoduSoft, one of the leading providers of innovative communication solutions, has announced its partnership with Speechmatics, a…
NICE Unveils CXone Mpower, The Ultimate CX-Aware AI Offering, Providing Continuous, Memory-Driven…
NICE announced the launch of CXone Mpower, bringing the entirety of CXone together with Copilot, Autopilot and Actions to create…
ThinkSys Appoints Jenny Nichols as New Chief Marketing Officer
ThinkSys, a leading provider of technology solutions, is pleased to announce the appointment of Jenny Nichols as Chief Marketing…
The Essential Guide to Enhancing Your Digital Customer Experience (DCX)
To build the best digital customer experience (DCX) strategy, having a strong online presence is crucial for any business. A…
Fastly Strengthens Leadership Team with Appointments of New Chief Marketing Officer, Chief…
Fastly, Inc, a leader in global edge cloud platforms, announced two new members to its executive team, as well as a key management…