Customer Service

What is customer experience analytics? Customer experience analytics (CX Analytics) is the systematic collection, processing, and…

PolyAI, a leading company in conversational AI technology, has announced a strategic partnership with Amazon Web Services (AWS).…

Salesforce announced Einstein Service Agent, Salesforce’s first fully autonomous AI agent. Einstein Service Agent makes…

7.ai, a leader in CX services and solutions, has received two Gold Awards for Best Contact Center and Best Customer Service (over…

Cognigy, a global leader in AI-powered customer service solutions, will showcase its AI Agents and AI Copilot solutions at the…

Brightcove, the world's most trusted streaming technology company, is launching a new generative AI assistant for Amazon Web…

TCN, a leading provider of cloud-based call center technology, is proud to announce that it has been honored with two Bronze…

Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and…

Zuper, a leading solutions provider to scale and modernize fast-growing businesses with field operations, announced that it was…

SugarCRM, provider of the award-winning AI-driven sales automation platform, announced the company’s latest technology accolade – …