Customer Service

Creatio, a global vendor of a no-code platform to automate workflows and CRM with a maximum degree of freedom, partners with …

Box, Inc., a leader in Intelligent Content Management (ICM), has announced the launch of its new…

WOW24-7, a leading customer service outsourcing company, announced a new partnership with Gorgias, a top AI customer experience…

Pegasystems Inc., the Enterprise Transformation Company™, announced it has been named a Leader in the Gartner® Magic QuadrantTM …

Loris, a leading customer intelligence platform, announced the launch of “Ask Loris”, an innovative AI solution that transforms…

Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced new generative AI enhancements for Amazon Connect, AWS’s…

On November 12, 2024, Dialpad launched Dialpad Support, a next-generation AI-powered contact center solution designed to enhance…

In a world where we barely have time to focus, the average attention span is down to just 8.25 seconds! That's why visuals work…

36% of consumers in America purchase retail items online. They often purchase after researching products digitally. This trend…

Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful…