Customer Service

Increased Application of AI-Powered Software to Boost the Customer Relationship Management Market The Fact.MR market study on the…

2022 marks the third consecutive year Ameriprise has earned the J.D. Power Customer Service Certification For the third year in…

Outdated technologies are causing customer frustration, inaccuracies, and slow response times, say contact center workers More…

Airbrake earns recognition during DeveloperWeek 2022 for excellence in App Analytics/Testing LogicMonitor, the leading…

Anodot enables Cellcom to identify and remediate network issues before they impact the customer experience while improving…

Impartner, the world's most complete channel management platform and Partner Relationship Management (PRM) provider, announced the…

The global contact center outsourcing services industry grew 15% between 2020 and 2021. Lockdowns and social distancing made it…

Ryan, a leading global tax service;]-s and software provider, has been awarded the 2021 International Service Excellence Award for…

SVP Worldwide taps Oracle Retail solutions to give shoppers and associates a high-value shopping experience SVP Worldwide, the…

Mspark, a marketing services company that specializes in activating consumers for both national and local B2C businesses…