From Customer Experience to Citizen Experience: Global Havas Study Uncovers Shift in Demand
The X Index, Havas CX’s proprietary barometer of customer experience efficiency, shows CX is most meaningful when it combines the…
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Customer Service
86 Percent of Consumers Will Leave a Brand They Trusted After Only Two Poor Customer Experiences
Emplifi found that more than half of the 2,000 consumers it surveyed expect brands to respond to online customer service inquiries…
Florida Digital Marketing Agency Bluleadz Launches HubSpot Management Services
As a HubSpot Solutions Partner for over 12 years, Bluleadz has been a top choice for companies looking to grow using HubSpot's…
Acceldata Lauded by Frost & Sullivan for Enabling Data Engineers to Control and Customize Data…
The company's Data Observability Cloud reduces data downtime, prevents operational issues, and optimizes data quality to improve…
Boost.ai Recognized in the First Ever 2022 Gartner Magic Quadrant for Enterprise Conversational AI…
Coming Off a Strong Year in the US Market, Boost.ai Looks to Strengthen Team and Expand Reach
Boost.ai, a leading…
UJET Launches Highly Flexible Options for Small and Medium Contact Centers
CCaaS Innovator Introduces Online Purchasing, Pay-as-you-go Pricing, Bring-your-own-carrier, and $39 SMB Promotion
UJET Inc.,…
Actifai Expands Its System-Wide Deployment of AI Customer Experience Platform in Canada
Actifai, an AI software-as-a-service provider for cable and telecom companies, has expanded its partnership with Cogeco Connexion,…
More Than Half Of Consumers Feel Service Is An Afterthought
Annual Zendesk Customer Experience (CX) Trends Report highlights CX as an imperative for growth
Over 70% of businesses see a…
Zendesk Reiterates Strategic and Financial Merits of Proposed Acquisition of Momentive
Letter Reminds Stockholders of Expected Value Creation Opportunity
Strongly Recommends Stockholders Vote “FOR” Proposal to…