U.S. Salesforce Growth Boosts Demand for Provider Services
U.S. enterprises are seeking more Salesforce-related services as use of the cloud-based customer relationship management (CRM)…
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Information Services Group
Rising Demand Further Disrupts U.S. Media, Network Firms
The U.S. media and communications industries, already disrupted by the rise of over-the-top (OTT) platforms, are undergoing…
TDCX named a Leader in ISG Provider Lens™ Contact Center – Customer Experience Services SG/MY 2022…
TDCX, Inc., a high-growth digital customer experience (CX) solutions provider for technology and blue-chip companies, was…
ISG Event Explores Technology and Operating Models Needed to Transform Customer Experience
Speakers from American Express, Alaska Airlines, Adore Me, PenFed and OutSystems will explore the customer journey at the July 13…
ISG to Publish Reports on Contact Center Services, Platforms
Upcoming ISG Provider Lens™ studies will evaluate how providers are meeting enterprises’ changing customer experience needs amid…
Coastal Cloud Awarded as a Leader in ISG Provider Lens Salesforce Ecosystem Partners Report for U.S.…
Coastal Cloud designated a “Leader” in both Implementation Services for Core Clouds Midmarket and Implementation Services for…